We are seeking to recruit a Customer Experience Manager to join our well established team in the McClay Library.
The award-winning McClay library opened in 2009 and is situated at the heart of the University’s main campus. The McClay library offers 24-hour opening during term-time, and provides students, staff and visitors with access to over 2,000 study spaces, 33 group study rooms and a student lounge. It provides access to almost 1.2 million books and e-books and houses the University’s Special Collections and Archives. There are around 6,000 visitors to the Library each day during term-time.
As the Customer Experience Manager, YOU will help us to continue to provide an excellent, customer-focussed service to all users of the Library. You will focus on enhancing and developing our customer-facing services to students, staff and other visitors to the Library. Our Customer Experience Team currently consists of 32 team members who carry out a range of duties associated with the provision of high-quality library services across the week, including evenings and weekends.
If you are someone who sets and achieves high standards and have experience leading and managing such a team we would love to hear from you!
What you will get in return:
Salary of £35,333 - £42,155 per annum plus excellent benefits including generous holiday entitlement of 8.4 weeks a year (made up of 23 days annual leave, 10 closure days and 9 bank holidays).
This role will be primarily based on campus.
The successful candidate must have, and your application should clearly demonstrate you have:
Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, please click on the Candidate Information link below.
At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.
We offer an excellent employment package that includes:
Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Race) and PRISM (LGBTQ+) which help us progress equality.
We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion, please visit: www.qub.ac.uk/diversity; www.qub.ac.uk/qgi and www.qub.ac.uk/sites/StaffGateway/StaffNetworks/
Informal enquiries may be directed to Kriss Leslie at: k.leslie@qub.ac.uk
Candidate Information
Attractive Reward Package
About the Library
Further information for international applicants