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Job details
Job details
Job reference
20/108137
Date posted
17/02/2020
Application closing date
02/03/2020
Salary
£18,342 - £21,236 per annum
Job category/type
Clerical
Attachments
Blank
Assistant Conference and Bookings Officer
Job description
You will assist with the broad work of the Campus Food and Drink unit at Riddel Hall by assisting the Conference and Bookings Officer with the management of the sales and booking process from start to finish. You will provide a courteous, efficient and effective front of house service to all customers.
You will ensure correct and up to date capture of booking requests,
new business conversions and changes to bookings using the Kinetic integrated booking management system. As a member of the clerical team, you will deal with queries and provide information to clients as required, as well as supporting the operational team to contribute to the delivery of Riddel Hall services.
Hospitality at Riddel Hall is provided by our in-house team and can support a wide range of events, from small meetings to gala dinners. The building is set in a 13-acre site and features an array of adaptable meeting spaces.
Queen's University Belfast is one of the leading universities in the UK and Ireland with over 24,000 students, 4,200 staff and an annual turnover of some GBP 300m. We offer generous terms and conditions of employment underpinned by excellent benefits including attractive well-being, family friendly and other lifestyle benefits.
You will have 42 days annual leave, as well as generous pension scheme, with 19% employer contribution. Our staff are our greatest resource and we are dedicated to providing a wide range of training and development opportunities, with free courses available to all staff. We have excellent staff discounts to include Queen's Film Theatre, language courses and gym memberships at Queen's Sport.
The successful candidate must have:
A minimum of 5 GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration.
A minimum of one year's relevant experience working directly with customers in an events and conferencing role to include:
Customer/client data capture and maintenance on a CRM and booking management system.
Managing, and developing customer relationships by telephone, email and in person
Up to date knowledge of a wide range of IT systems including databases, MS Word, Excel, Outlook, the web and social media.- Experience of working with financial systems to process purchase orders, invoices and expenses
Candidate Information
About the Department
Further information for International Applicants
Note to EEA Applicants on Brexit
Job title
Assistant Conference and Bookings Officer
Job reference
20/108137
Date posted
17/02/2020
Application closing date
02/03/2020
Salary
£18,342 - £21,236 per annum
Job category/type
Clerical
Attachments
Blank
Job description
You will assist with the broad work of the Campus Food and Drink unit at Riddel Hall by assisting the Conference and Bookings Officer with the management of the sales and booking process from start to finish. You will provide a courteous, efficient and effective front of house service to all customers.
You will ensure correct and up to date capture of booking requests,
new business conversions and changes to bookings using the Kinetic integrated booking management system. As a member of the clerical team, you will deal with queries and provide information to clients as required, as well as supporting the operational team to contribute to the delivery of Riddel Hall services.
Hospitality at Riddel Hall is provided by our in-house team and can support a wide range of events, from small meetings to gala dinners. The building is set in a 13-acre site and features an array of adaptable meeting spaces.
Queen's University Belfast is one of the leading universities in the UK and Ireland with over 24,000 students, 4,200 staff and an annual turnover of some GBP 300m. We offer generous terms and conditions of employment underpinned by excellent benefits including attractive well-being, family friendly and other lifestyle benefits.
You will have 42 days annual leave, as well as generous pension scheme, with 19% employer contribution. Our staff are our greatest resource and we are dedicated to providing a wide range of training and development opportunities, with free courses available to all staff. We have excellent staff discounts to include Queen's Film Theatre, language courses and gym memberships at Queen's Sport.
The successful candidate must have:
A minimum of 5 GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration.
A minimum of one year's relevant experience working directly with customers in an events and conferencing role to include:
Customer/client data capture and maintenance on a CRM and booking management system.
Managing, and developing customer relationships by telephone, email and in person
Up to date knowledge of a wide range of IT systems including databases, MS Word, Excel, Outlook, the web and social media.- Experience of working with financial systems to process purchase orders, invoices and expenses
Candidate Information
About the Department
Further information for International Applicants
Note to EEA Applicants on Brexit