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Job details
Job details
Job reference
19/107852
Date posted
23/09/2019
Application closing date
01/10/2019
Salary
£24,461 to £28,331 per annum
Job category/type
Professional Support
Attachments
Blank
Business Support Officer
Job description
Queen's University Belfast is one of the leading universities in the UK and Ireland with over 24,000 students, 4,200 staff and an annual turnover of some GBP 300m. We offer generous terms and conditions of employment underpinned by excellent benefits including attractive well-being, family friendly and other lifestyle benefits.
The Directorate of Academic
& Student Affairs provides services to the Academic sector and for students.
It is responsible for academic regulations and quality assurance, and for the enhancement of learning and teaching. Its services to students - which are mostly delivered through the Student Guidance Centre - reflect the student lifecycle from admission through to graduation and employment.
Our five core values - Integrity, Connected, Ambition, Respect, Excellence - are shared by our staff and students, representing the expectations we have for ourselves and each other, guiding our day-to-day decisions and the way we behave as individuals in an international organisation.
As a Qsis Support Officer you will work in close liaison with the Qsis Support Analysts to maintain and support Qsis to meet the daily demands of the business areas. You will work as part of the Qsis Support Service Desk team and contribute to the delivery and support of a number of areas including end user support, training, preparation and maintenance of documentation alongside system testing, issue investigation and resolution, project support and operational security.
The main areas of support are:
*
Student Records
*
Courses and Classes
*
Admissions
*
Student Financials and Financial Aid.
The department is run based on ITIL principles.
This is a full time permanent position.
The successful candidate must have:
*
Academic and/or vocational qualifications, i.e. NVQ Level 3, A levels (or equivalent)
*
2 years proven professional experience of using PeopleSoft Campus Solutions to support business processes
*
Excellent IT skills including experience of Office software (word-processing, spreadsheets, databases, email, web etc).
*
A total of 4 years relevant work experience, to include activities such as:- supporting and communicating with end-users; analysing and trouble-shooting system issues; working to business processes using campus solutions; team working; liaising with staff in other areas; supporting projects; preparation of written documentation.
Candidate Information
About the Directorate
Information for International Applicants
Note to EEA Applicants on Brexit
Job title
Business Support Officer
Job reference
19/107852
Date posted
23/09/2019
Application closing date
01/10/2019
Salary
£24,461 to £28,331 per annum
Job category/type
Professional Support
Attachments
Blank
Job description
Queen's University Belfast is one of the leading universities in the UK and Ireland with over 24,000 students, 4,200 staff and an annual turnover of some GBP 300m. We offer generous terms and conditions of employment underpinned by excellent benefits including attractive well-being, family friendly and other lifestyle benefits.
The Directorate of Academic
& Student Affairs provides services to the Academic sector and for students.
It is responsible for academic regulations and quality assurance, and for the enhancement of learning and teaching. Its services to students - which are mostly delivered through the Student Guidance Centre - reflect the student lifecycle from admission through to graduation and employment.
Our five core values - Integrity, Connected, Ambition, Respect, Excellence - are shared by our staff and students, representing the expectations we have for ourselves and each other, guiding our day-to-day decisions and the way we behave as individuals in an international organisation.
As a Qsis Support Officer you will work in close liaison with the Qsis Support Analysts to maintain and support Qsis to meet the daily demands of the business areas. You will work as part of the Qsis Support Service Desk team and contribute to the delivery and support of a number of areas including end user support, training, preparation and maintenance of documentation alongside system testing, issue investigation and resolution, project support and operational security.
The main areas of support are:
*
Student Records
*
Courses and Classes
*
Admissions
*
Student Financials and Financial Aid.
The department is run based on ITIL principles.
This is a full time permanent position.
The successful candidate must have:
*
Academic and/or vocational qualifications, i.e. NVQ Level 3, A levels (or equivalent)
*
2 years proven professional experience of using PeopleSoft Campus Solutions to support business processes
*
Excellent IT skills including experience of Office software (word-processing, spreadsheets, databases, email, web etc).
*
A total of 4 years relevant work experience, to include activities such as:- supporting and communicating with end-users; analysing and trouble-shooting system issues; working to business processes using campus solutions; team working; liaising with staff in other areas; supporting projects; preparation of written documentation.
Candidate Information
About the Directorate
Information for International Applicants
Note to EEA Applicants on Brexit