Student and Campus Life (SCL) is currently seeking to appoint an exceptional candidate to the post of Visitor Services Manager
The Student and Campus Life Directorate is dedicated to enhancing, enriching, and exceeding the student experience as well as delivering an exceptional experience to our internal and external customers and visitors.
Our staff are key to the success of the service we provide our visitors, and we are therefore looking to recruit a person who will dedicate themselves to the visitor experience, providing a welcoming, efficient, knowledgeable, and friendly service to our students, staff, and guests.
We are seeking an experienced Visitor Services Manager who will be responsible for the day-to-day management of the Queen’s Welcome Centre, campus tours, the university’s retail e-commerce site, internal orders and University’s academic costume hire and gown store. This role will also be key in contributing to the visitor and commercial plan and developing new services within the unit.
The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:
Candidates who do not have the appropriate qualification but demonstrate evidence of substantial relevant experience on-the-job experience as outlined above, demonstrating development through involvement in series of progressively more demanding relevant work roles e.g., a middle management role in in a commercial, retail, tourism or visitor experience role involving large numbers of customers and leading a team of staff will be considered.
Please note the above are not an exhaustive list. For further information about the role including the essential and desirable criteria, click on the 'Candidate Information' link below.
At Queen’s our people are at the heart of everything we do. As a staff member you will become part of a vibrant organisational culture, which will provide you with the opportunity to achieve your full potential and enhance your career through a continuous focus on learning and development.
We offer an excellent employment package that includes:
Queen’s University is committed to promoting equality of opportunity to all. We have created an inclusive culture by establishing staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
We also subscribe to Equality Charter Marks such as the Diversity Charter Mark NI in addition to Athena Swan. For further information on our commitment to Equality, Diversity and Inclusion please visit: www.qub.ac.uk/diversity; www.qub.ac.uk/qgi and www.qub.ac.uk/sites/StaffGateway/StaffNetworks/.
Informal enquiries may be directed to Ben Crothers at b.crothers@qub.ac.uk.
Candidate Information
Attractive reward package
About Student and Campus Life (SCL)
Further information for international applicants
