Career Opportunities at Queen's

To provide exceptional customer service and administrative support within the Queen’s Allocations team. This role involves managing accommodation bookings for students, staff, families, and external guests, ensuring a seamless and positive experience from inquiry to departure.

By utilising a booking system, the role holder will optimise efficiency and accuracy while delivering timely and informative communication to all stakeholders. Additionally, this role will play a crucial part in supporting summer business, including managing short-stay guests and conference bookings, contributing to the overall success and performance of the accommodation service.

About The Person 

The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria:

1. A minimum of five GCSEs at Grade C or above (or equivalent) to include English Language and Mathematics or NVQ Level 2 Administration (or equivalent).
2. Demonstrate a minimum of one year’s relevant on-the-job experience, (e.g., an administrative role in an accommodation, hospitality or FE/HE environment) will be considered.
3. Able to work in a busy customer facing environment and deal with pressure in calm and confident manner.
4. Exceptional communication skills, both written and oral skills, including the ability to communicate information of some complexity and report to internal and external agencies, with clarity and accuracy.
5. Evidence of managing confidential Information and following GDPR.  

This post is available for 12 months. Fixed term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding.    

What we offer:

Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with work-life balance initiatives and support for physical and mental health. You can find more detail on all of this and more at https://www.qub.ac.uk/directorates/HumanResources/pay-reward-andbenefits 

Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality. For further information on our commitment to Equality, Diversity and Inclusion, please visit www.qub.ac.uk/diversity. 

If you are an international applicant and don't already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application - http://go.qub.ac.uk/internationalstaffsupport 

Candidate Information